Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

SMS Communication & Verbal Opt-In

Sims Air Conditioning & Heating will be collecting opt-in verbally from their customers. Customers may opt in to receive messages either in person at our physical location or over a phone call when they contact us.

When a customer is registered for the first time, they are asked to provide their phone number. Our staff is trained to ask if the customer would like to opt in to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers are verbally informed that:

• Message and data rates may apply
• Message frequency may vary
• They can text HELP for support or more information
• They can text STOP to unsubscribe at any time and no further messages will be sent

Customers are also informed that their phone number will not be shared with third parties for marketing or promotional purposes.

For more information, please review our Privacy Policy and Terms & Conditions.

SMS Consent

By submitting this form and signing up for texts, you consent to receive text messages from Sims Air Conditioning & Heating at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase.

Message and data rates may apply. Message frequency may vary. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help.

Your information will not be shared with third parties for marketing or promotional purposes. For more information, please review our Privacy Policy and Terms & Conditions.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.